Agency Profile

Reimbursement Sources

A Variety of Situations

• Escorted transportation to doctor appointments from an assisted living facility or nursing home
• Sitter services in a hospital or skilled nursing facility
• Discharge/Outpatient Services- Accompany and assist during admission or discharge from a hospital, surgery center, or other facility
• Caregiving services while residing at independent living, assisted living, group home, CCRC, or skilled nursing facility
• Support following a stroke
• Support following hospital or rehab care
• Respite care for a family caregiver
• Services to ensure safety and security at home
• Couples Care
• Alzheimer's/dementia care
• Help in reducing risk of slips or falls.

Right at Home of North Charlotte serving Cabarrus, Mecklenburg and Iredell counties.

Right at Home is a NC state licensed in-home care and assistance agency, providing quality senior and disabled persons care since 1995.

We provide trained, insured and bonded caregivers for a variety of caregiving needs. Whether it's for extra assistance after a stay in the hospital, an aging parent who needs extra help or companionship to remain in their home, or as a respite for the family member who cares for an ailing loved one, Right at Home can help.

Our home care services are flexible for your needs. We can provide care for as little as a few hours a day up to 24 hours a day, seven days a week.

Our caregivers are tested and professionally trained through our exclusive Right at Home CERT Program^SM (Caregiver Education Recognition & Training Program).

We will develop a personalized plan of care for each client, delivered wherever our client calls home

• Private Residence
• An Independent Senior Living Community
• An Assisted Living or Group Home
• A Skilled Nursing Facility (Nursing Home)
• A hospital, acute care, rehabilitation, or hospice facility

We are proud to provide home care services to our clients. Please contact us today to speak with us about what we can do for you, your loved one or friend.

About Our Caregivers

Right at Home RightCare^SM refers to the customer-focused care by means of employee training, supervised customer visits, customer satisfaction measurement, customer care support, customer care plans and caregiver placement.

Right at Home Caregivers: Selecting the Best to Deliver RightCare^SM

To ensure that our standards of Trust, Reliability and Responsiveness are met by our caregivers, Right at Home engages in rigorous selection practices.

• Reference checks and background clearance
• Personal interviews
• Competency testing
• Abuse registry clearance
• Sex Offender Registry
• DMV checks

The Right at Home difference is in the caregivers we choose. Seeking out a caregiver who wants more than just a job is the key to our home health care selection process. Our caretakers love what they do and it shows through in the quality of elderly care our clients receive.

Caregiver Training To Meet Your Specific Needs

• Right at Home CERT Program
• Right at Home University
• Special Care Situations

Our caregivers are provided rigorous training through Right at Home University, the educational arm of Right at Home’s CERT program. In addition, our caregivers are trained to successfully handle special care situations that can be extremely challenging. Our proprietary caregiver training programs add to the qualified care you will receive in these specific disease areas.

• Alzheimer’s/Memory Loss
• Medication Management and Compliance
• Osteoarthritis/Mobility Loss
• Hypertension/Stroke
• Diabetes
• Heart Disease
• Cancer
• And many more…

Right at Home - Improving the quality of life for those we serve

Selecting Quality Care... Important Questions to Ask

What You Need to Know Before Hiring an In-home Caregiver

Hiring caregivers who are not affiliated with a company that provides proper caregiver management and training is a risk.  Most of them are hired without a background check and thorough pre-screening process and they are provided with proper training through their registry. 

Right at Home urges you to ask independent caregivers or the referral agency or the following questions before you hire them: 

1. What happens if the caregiver becomes ill or isn’t available? Who will show up to take care of your loved one?

2. Who will manage the legal responsibilities for social security and federal and state taxes, as well as unemployment insurance?

3. Is the caregiver legal to work in the U.S. and can the referral agency or caregiver provide legal documentation of the caregiver’s status?

4. If the caregiver is injured, who is responsible for medical and other costs, such as unemployment? Remember: Many homeowner insurance policies specifically exclude such injuries via clauses called domestic employee exclusions. This means the homeowner can be held responsible for the medical costs of an injured independent caregiver.

5. Has a criminal history background check and state abuse registry check been completed? Have prior work references been contacted? Families who hire caregivers not associated with an agency should conduct these procedures at their own expense.

6. Is the caregiver bonded and insured to cover any injury to the client, damage or theft? In addition, when an agency says it is “bonded,” family members should be sure to ask if their bond covers both injury and damages related to the caregiver working in the home.

7. What kind of documentation will be provided to substantiate the completion of services? In other words, what kind of proof will the family have that their loved one is actually receiving the much needed care for which the family is paying?

If a potential caregiver doesn’t have the time or resources to answer these important questions, it’s probably best to seek out a professional home care agency that takes responsibility for background checks, taxes and insurance liabilities.

Turn to Right at Home to ensure your loved one receives care from a screened caregiver who is bonded, insured, trained and managed to give and your family peace of mind.